New Media Services

Monday - Friday
9am - 5pm

Located in the General Services Complex

Media.doc

Monday - Friday
9am - 5pm

Located in DC, MC, SCH, SLC & STC

Staff & Faculty

Departmental Copiers & Printers

**** New Fleet Copiers are starting to arrive July 20, 2017 ****

Over the next few weeks Retail Services and Xerox will be working to install over 400 printers across campus. Download an Excel Spreadsheet (.xlsx 30Kb) of the preliminary schedule of moving dates. Please email copiers@lists.uwaterloo.ca if you see any problems with your serial number or room number where your current machine is.

The installation process should be seamless. The old print drivers will work with the new machine, so your printing and copying shouldn’t be effected for more than a few minutes. When the movers arrive, they will need immediate access to the room in question. If they require someone to let them in or a key, please email copiers@lists.uwaterloo.ca.

When the copiers are removed, we will get all meter reads. If you have Xerox Standard Accounting you will need to do a report before the machines. Xerox Standard Accounting users and codes can be exported to a csv file to upload on to the new device. Custom address books can be handled in the same way - email copiers@lists.uwaterloo.ca should you require assistance.

Please keep your printer powered and networked at all times. They go into sleep mode when not used and use very little power, but all machines are monitored for toner, service, and are polled for meter reads.

Contact Information

Please e-mail rt-rs-printers@rt.uwaterloo.ca or contact John Jaray ext 36389 if you have any questions or want further information.

Advantages of Fleet Copiers

Visit the Xerox Website at www.xerox.com to view the entire product line.

Service and Support

For ordering toner, or if you need service on your machine, please call 1 (866) 715-0788 and provide your serial number.

For recycling toner or drums, please place the empties in their original box, attach the Xerox return recycling label[PDF Link] and mail to Central Stores - ECH.
Xerox Supplies Order Form [Excel Document]

Meter reads are collected automatically from Xerox WorkCentres connected to the network. Meter reads for units not connected should be sent to copiers@lists.uwaterloo.ca with the serial number of the machine.

If your Xerox unit is moved for any reason to another location from where it was installed, please contact us and provide the unit's serial number, old building and room number and the new building and room number.

Support for specific devices:

VersaLink Series:

AltaLink Series:

Training and Tutorials

If you have not yet received training on your new model, or if you would like to request more training on advanced features, please contact us.

Visit the Xerox support site for video tutorials. There are a number of ‘How To’ topics to learn from including: